Entertainment Manager

HOURS: 6 days/evenings per week | 40hr contract

SALARY: £12.80 per hour

THE PURPOSE OF THE ROLE:

Leading the on-park Entertainment Team, the role of an Entertainment Manager is to manage, prepare for, present and perform within a varied family entertainment programme; utilising this offering to support and drive retail sales within the on-park experience ensuring that all product and content commitments are adhered to, this programme consists of daytime activities, crafts, light entertainment events, gameshows, character performances and production shows.

A level of responsibility forms a large part of this role, including that of Bingo sales and operation, stock management, training & development of Entertainment Team Members and required administrative responsibilities. An Entertainment Manager should demonstrate high standards of customer service at all times and leading by example for the Entertainment Team, create amazing holiday memories for our customers.

WHAT YOU WILL BE DOING:

• Managing, setting up, hosting and presenting daytime and evening activities, including arts & crafts.
• Performing as members of our character mascot family; and acting as a minder for meet & greet events.
• Hosting, comparing and presenting staged events; including organising and hosting daily Bingo sessions.
• Learning and performing party dances.
• Organising, assisting with and presenting staged gameshows, competitions and events.
• Operating disco and sound/light equipment; immediately reporting any issues or faults to the AV Support Team.
• Performing public relations duties, representing the company in a highly professional manner, as per the company guidelines.
• Always having time for and being friendly to customers of all ages.
• Answering customer queries or assisting by finding someone who can.
• Sourcing stock for and performing event decoration.
• Ensuring stock levels for successful delivery of the programme are always sufficient; following ordering processes to manage these levels.
• Ensuring the standard of entertainment and product delivered on your park is at all times, as per those set out within the pre-season training and within the provided standard operating procedures.
• Maintaining a high profile within the venue and around the park; being the lead point of contact for all entertainment queries.
• Ensure communication and advertising of the entertainment programme is maximised, fully utilising company-provided channels.
• Ensuring the Entertainment Team are consistently well-presented and fully adhering to the standards outlined within the Trouper Policy.
• Instilling the required standards of performance by organising and attending team rehearsals and training.
• Ensuring that all character appearances are managed professionally and safely, in line with company procedures.
• Ensuring that all costumes, characters, equipment, stock and props are looked after and well-maintained.
• Conducting and completing all required administrative tasks in a timely manner; these include but are not exhaustive of, entertainment programmes/schedules, team rotas, payroll and HR systems, visiting act checklists and reports, stock ordering and inventories, health & safety reporting and audit preparation, regular team performance reviews, bingo admin and monthly entertainment reports.
• Working alongside your fellow park HODs, actively driving retail spend through associated entertainment; and encourage/lead the team in doing the same.
• Identify and support team members in their development and career progression.
• Contacting, building good working relationships with and providing an excellent welcome for visiting acts and features; ensuring they comply with company safety requirements.
• Organise regular meetings, so as to build and develop the Entertainment Team through feedback, praise and encouragement.
• Ensure all legal requirements associated to the running of the on-park entertainment department are met; these include health & safety requirements, bingo & licencing paperwork, and team management.
• Entertainment Manager/Vocalists – in addition to the above listed duties; learn, rehearse and perform within Parkdean Resorts production shows; plus where required, perform solo ‘Trouper Live’ stage sets.
• Entertainment Manager/Dancers – in addition to the above listed duties: learn, rehearse and perform within Parkdean Resorts production shows. 

SKILLS WE ARE LOOKING FOR:

• Cheerful and friendly disposition.
• Highly organised and punctual.
• Ability to coach, mentor, drive and lead a team by example.
• Ability to follow standard operating procedures, scripts, rotas and programmes.
• Experience within a family entertainment environment is essential.
• Experience of using a microphone and stage presentation is essential.
• Excellent customer service skills, with the ability to make conversation with customers of all ages.
• At least one year’s experience in a similar and relevant family entertainment environment.
• Supervisory experience in an entertainment or hospitality environment is required.
• IT experience with systems and programmes such as Microsoft Word and Excel.
• A ‘can-do’ and enthusiastic attitude, with a drive to succeed and excel, creating the best possible memories for our customers; and in turn achieving
• the highest possible satisfaction scores.
• Vocalists & Dancers – experience in performing within stage performances, with the ability to learn, retain and perform a wide variety of vocal or
• dance genres to an acceptable standard.
• For Vocalists, pre-written ‘cabaret-style’ stage sets are desirable, though not essential

Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put of if you don’t tick all the boxes.

Parkdean strive to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at careers@parkdean-resorts.com.

Listed within this job description are your key responsibilities at Parkdean Resorts. It is important that you are able to experience our company values while achieving and exceeding these responsibilities.

All entertainment team members at Parkdean Resorts are required to complete Right to Work and DBS/DS checks prior to commencing employment. Returning employees may not require new checks if their previous ones remain valid. References will be requested as needed. Holiday entitlement will be provided in accordance with company policy.