Digital Platform Manager

A key role in the business, you will be responsible for ensuring the day to day running and publishing of our Sitecore 10 web commerce platform. You will feed into the continuous development of our Sitecore ecommerce platform and work closely with our Ecommerce Trading Manager, Product UX/Design and Content teams to maximise conversion and revenue across our digital experience platform.You will work to support the online sales targets set by the Head of Digital Trading and Product Management and use your Sitecore / CMS expertise to help us achieve this goal.

You will be our go to for Sitecore Content and Commerce platform knowledge and ensure that we are able to use the platform to the best of its ability.

You will help ensure we are implementing new tools and features of the CMS and DAM, alongside identifying external tools and 3rd party products which enable targets to be achieved, whether as part of continuous improvement or new product features.

Day to day duties will include, but not limited to:

• Work with the trading and product team to fully understand and deliver the wider business trading strategy and targets
• Assist Ecommerce Trading Product Manager to maximise performance, actioning improvements to support the day-to-day trading and execution of the website, by taking advantage of the Sitecore platform features
• Responsible for building pages with then platform working closely with Design and UX teams
• Ensure that pages are built using the correct components and taking advantage of the appropriate functionality
• Responsible for site publishing, scheduling and site config activities
• Responsible for user management and training of new users
• Responsible for commerce platform configuration and offers, notifications, product set up and reporting
• Identify process improvements through analysis and business partner feedback
• Provide training support to wider business on Sitecore and ContentHub where needed
• Translate development ideas into clear requirements for internal or 3rd party design and development teams
• Work with Product Managers to prioritise the development roadmap where platform enhancements are needed into our development squads
• Participate in optimisation activities and user testing and product development testing for the release of new / improved components and functionality
• Develop workflow processes, with support from the team to help ensure our day-to-day digital experience platform performs and is maintained successfully
• Be our go to for Sitecore platform knowledge communicating back to the Trading and Product Development team around performance of product enhancements, new features and make recommendations for further improvement
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• Providing expert guidance and defining standards in best practice use of Sitecore
• layout, component best practice, Information architecture, accessibility, UX and SEO standards
• Be responsible for diagnosing and investigating platform related website issues external agency teams
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• On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given

Experience needed:

• Online / Ecommerce / Web Trading experience
• Agile development knowledge
• CMS development experience (Sitecore a bonus)
• Strong commercial acumen
• Highly organised and driven
• Great communicator / team player