Your career, your way. Join our fantastic team as Assistant Guest Experience Manager.
Are you a charismatic and empathetic people person looking for a career with a little more life? Join our reception team where guest experience comes first and creating amazing memories is second nature.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
- Up to 50% off holidays with us
- 30% off park activities, food & drink
- 25% off holidays for friends & family
- Clear career pathways for those looking to progress
Your day-to-day.
Our managers are smooth operators and great role models, providing a seamless and memorable experience for our guests. This means:
- Actively engaging with all customer reviews in line with brand guidelines and SLA
- Supporting the team to ensure Guest Experience targets are met and continuous improvement is made in key customer metrics such as CSAT/NPS/customer experience scores/complaint ratio
- Supporting the development and training of the experience team, equipping them with tools and knowledge to succeed
- Ensuring that all communication lines, telephones & operational hours are managed and handled in a timely manner
- Ensuring that all gas and electrical testing is carried out within the agreed timescale
- Working in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
Care | we care about our guests, our people, and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Value | we value all.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at careers@parkdean-resorts.com
