Collections and Billing Manager
Our Collections and Billing Manager role oversees the daily management of the Collections & Billing finance team. Supporting the Head of Finance Shared Services to deliver first class service to our internal & external customers whilst inspiring the team to drive excellence and continuous improvement.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- Up to 50% off holidays with us
- 30% off park activities, food & drink
- 25% off holidays for friends & family
- Clear career pathways for those looking to progress
We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.
What you will be doing:
- Develop the mission and vision for Collections & Billing, ensuring that strategy changes in the parks are supported & aligned with the Collections & Billing roadmap.
- Lead and manage the Collections & Billing team, ensuring that the team are fully supported and highly motivated to deliver a 1st class service.
- Issue Weekly Debt Reports to the senior leadership team summarising the debt position, highlighting key issues, insight on debt movement and areas for escalation.
- Prepare reporting pack and presenting at the Weekly Credit Risk meeting with SLT providing oversight in debt movement, detailed analysis and actions on key areas.
- Ensure all billing is accurate and delivered to deadlines. Managing the workload and wider stakeholder relationships involved in the billing function.
- Work as a cohesive unit to ensure everyone is proactively involved in driving continuous improvement in process and service delivery.
- Ownership of defaulted Owner debt recovery including working closely with the outsource debt company to drive recovery of aged debt and assist with queries and reporting.
- Ensure adequate planning and task management tools are in place to monitor requirements and completion of key tasks.
- Accountable for completion of month end duties including reconciliations in line with the month end timetable.
- Ensure there are a robust system of controls and KPI’s that will allow effective and efficient management of team and park compliance and performance.
- Identify and maintain the department risk register that highlights core risks and appropriate risk mitigation and controls.
- Responsible for escalation of system issues and working with Applications / IT to prioritise issues and ensure timely resolution.
- Support with park visits, training and inductions including attendance at annual roadshows out on parks.
- Ensure team policies and procedures are regularly reviewed and updated.
- Identify and effectively implement process improvements.
- Periodic ad-hoc reporting for management teams and other internal customers.
- Development and engagement of the team, setting and reviewing annual objectives for direct reports and wider team, holding regular 121’s and performance reviews, career planning & developing a talent pipeline for the team.
- On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.
- You have a duty to safeguard your own health and safety and that of your colleagues, customers and visitors. You also have a duty to co-operate with management to enable it to comply with its
Some of the skills and experience we are looking for:
- Qualified AAT, ACA, ACCA, CIMA or qualified by experience
- Extensive people management and strong leadership skills
- Excellent interpersonal and communication skills
- Commitment to high quality and excellent customer service
- Strong planning, time management and organisational skills
- Flexible and the ability to work in pressurised situations and deliver a quality product to agreed timescales
- Experienced at engineering process improvements – timeliness, accuracy and efficiency
- Highly numerate and analytical with excellent attention to detail
- Passionate about people & customer service
- Experience of high volume transactional process management
- Our parks require 7 day support therefore the successful candidate must be flexible to work occasional weekends.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at
stephanie.wood@parkdean-resorts.com
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