Owner & Guest Experience Manager
Salary £34,921
Cherry Tree Holiday Park
Ready to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our team to make great things happen.
What you will be doing...
- Delivering owner & guest interaction through all communication channels
- Working closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectations
- Understanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate
- Taking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines
- Being the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews
- Training, Coaching and building the capability of the experience team
- Managing a welcoming and resourceful owner and guest reception area
- Identify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channels
- Planning, scheduling and delivering a wide range of owner & guest events such as forums, drop-in’s, and social events that are tailored to the customer’s on your park.
Some of the skills we’re looking for:
- Previous customer facing experience, with the ability to build excellent relationships with customers and colleagues alike, with your friendly and personable approach.
- Experience managing & developing a team, as you’ll manage a team of up to 12.
- Have a good commercial awareness.
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 65 parks – when it comes to development, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re people people, Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Holly at Holly.Baldwin@parkdean-resorts.com
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.
