Head office jobs might not be seen as typical hospitality roles, but they offer a lot of career opportunities, especially at Parkdean.
In our head offices, there are tonnes of roles available for enthusiastic and passionate people just like you. This blog post will help you understand which of these jobs is most suitable for you, taking into account your interests, strengths, and skills.
While lots of people associate hospitality with front-of-house jobs, we’re here to shine a light on some non-traditional hospitality roles and highlight that hospitality and head office jobs have a broad appeal. We’ll also answer some of your most commonly asked questions about customer service and head office jobs so you know exactly what to expect!
Let’s dive into a selection of customer service jobs and head office opportunities you can find at Parkdean.
Customer service and head office jobs at Parkdean
Customer Service Advisor
The Contact Centre, or Customer Engagement Centre, is the bridging point between our guests and our team members.
The Customer Service Advisors help to keep the show on the road, playing a vital role in ensuring seamless experiences for each one of our guests.
In this role, we look for someone who has a strong sales focus, is a pro at handling customer queries, is accurate and detail-oriented, and can handle complaints politely and patiently.
If you’re a stellar communicator, love working with people, and can think on your feet, you might just be a brilliant Customer Service Advisor candidate.
Holiday Sales Support Advisor
Whether it’s IT support or sales support, Parkdean Resort relies on its support staff to act as a welcoming voice and a helping hand.
The primary focus of this role is to promote and sell holiday packages within a fast-paced and fun team environment. In this role, you could be working on tasks like tweaking bookings, helping our on-park teams, or supporting staff in the Central Office.
No matter what the need is on any given day, you’ll be at the heart of Parkdean’s mission of bringing our guests' holiday dreams to life!
Contact Centre Trainer
As Parkdean’s Contact Centre Trainer, it’s up to you to gauge the training needs of existing staff, as well as new talent. You’re also responsible for preparing presentations, teaching material, safeguarding trainees, and carrying out feedback surveys to monitor the effectiveness of training modules.
This is an excellent position for someone who’s managerially minded and feels confident working at the helm of a team of staff! A strong sense of collaboration will get you far in this role, as you’ll be expected to work with lots of other teams—a fun way to get to know new people across all of Parkdean’s staff.
Other Head Office Jobs
Working in the Contact Centre is just one of the Head Office opportunities at Parkdean. We’ve also got openings for folks who are enthusiastic about working in:
- Finance and Accounting
- IT and Applications
- Legal and Compliance
- Marketing and Communications
- Human Resources
- Operations
There’s something for every interest and level of experience, and each of the roles offers its own unique blend of challenge and reward.
FAQs about customer service jobs
What are the 7 elements of customer service?
While this may differ from business to business, we believe the 7 elements of customer service are:
- Professionalism
- Patience
- Customer-first attitude
- Product/service knowledge
- Problem solving
- Communication
- Timeliness
What is customer service work?
Customer service work is best thought of as the bridge between your services (like in hospitality, for example!) and your customers. It means ensuring everyone has a positive experience, feels listened to, and has their needs met during their time with you.
What are the top 3 qualities of customer service?
At Parkdean, we consider problem-solving, clear communication, and a customer-first attitude to be the top three qualities of customer service. But this is just the beginning; there are so, so many elements of excellent customer service that you can upskill in!
What is customer service in simple words?
Simply put, customer service is the help and support offered to customers or guests. Excellent customer service is about making sure your customers feel taken care of before, during, and after their stay.
Discover customer service jobs at Parkdean
Whether you’re keen to explore head office jobs or feel more pulled towards customer centre opportunities, we’d love to hear from you.
Explore your next opportunity with Parkdean and find out how you could start making magical moments for guests across our 65 parks in the UK.
