Join our award-winning Customer Engagement Centre
If you’ve got charisma, positive energy, and love customer service, this exciting opportunity is right up your street. As a Customer Relations Executive at Parkdean Resorts, you’ll be right in the middle of the action where no two days are the same.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
- Up to 50% off holidays with us
- 25% off holidays for friends & family
- 30% off park activities, food & drink
- Clear career pathways for those looking to progress
- Competitive commission structure
Your day-to-day.
- To be responsible and accountable for responding to day-to-day communication from various sources in line with the departments service levels and processes
- To process customer feedback through internal systems and escalate them to various managers within the business.
- To maintain and develop relationships between all accountable managers and their customers and to ensure that any follow up actions and deadlines are met.
- To offer excellent administration and organisational skills with a high degree of accuracy and attention to detail, as well as being able to complete a large volume of work quickly.
- To maintain accurate records and statistics.
- To report and communicate to key support personnel and management on problems which arise within Customer Relations or within the group and suggest solutions on how to over-come them.
- To have a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a changing environment.
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Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
Care | we care about our guests, our people, and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Value | we value all.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at careers@parkdean-resorts.com
