Are you passionate about delivering top-notch customer experiences? As a Customer Support Advisor, you'll be at the heart of creating seamless, stress-free holidays for our guests and holiday homeowners.
Every day, you'll engage with customers across voice, email, and chat, providing expert support and solutions that make a real difference. Beyond first-class service, you'll play a key role in essential operations - from managing payments to conducting quality checks and reporting- helping to drive efficiency and excellence across our business.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Respond to holiday-related queries, including booking amendments, cancellations, payments, and refunds.
- Assist holiday homeowners with account queries, membership cards, and compliance-related updates.
- Monitor multiple inboxes and process requests relating to refunds, payments, and general booking-related enquiries.
- Run and maintain key business reports, ensuring accuracy and providing clear insights to a wider audience.
- Maintain accurate records and reports to support team performance.
- Liaise with internal departments to identify trends, highlight improvement areas, and provide feedback to support business decisions.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
