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Contact Centre Support Co

Salary / Hourly Rate: £20000
  1. Contact Centre
  2. Apprenticeship
  3. Central Support

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Job description

This vacancy has now expired. Please see similar roles below...



  • Calculating and producing Payroll submissions to ensure budgets are being met and agents are paid accurately, including processing sicknotes and other relevant administrative tasks.
  • Taking ownership of the HR and Payroll system, whilst being a champion of best practice for the Customer Engagement Centre.
  • Reconciling expenses statements for cardholders within the Customer Engagement Centre
  • Submitting Purchase Orders to ensure that suppliers are paid on time and in line with budgets.
  • Generating contracts for all new Customer Engagement Centre employees, processing all paperwork to ensure all staff details are validated and up to date.
  • Administering all contract changes to ensure that agents contract details are accurate and in line with staffing budgets.
  • Raising recruitment forms and liaising with the Recruitment Team to ensure that all Customer Engagement Centre vacancies are being advertised in a timely manner.
  • First point of contact for all HR queries in Customer Engagement Centre, keeping close relationship with HR Support Team / Business Partners to ensure processes are up to date and in line with Government / Legal guidance.
  • Ensuring staffing lists and organisation charts are up to date.
  • Organising any off site meeting and events.
  • Ensuring incentives are fulfilled and in line with incentive budgets.
  • Looking after the Customer Engagement Centre environment, ensuring equipment needs are met and high standards are kept.
  • Planning and communicating induction plans, being first point of contact for new Senior Management Team members during recruitment process.
  • Working alongside the Senior Leadership Team supporting as and when needed
  • Working as part of the Resource Planning Team, assisting with planning and scheduling tasks and supporting with realtime and planning reporting.
  • Analysis of calls patterns, workloads, and staffing levels and make recommendations to management to align with best practice workforce planning.
  • Ensure that Workforce Management system is always accurate and correct with agent activities entered correctly.
  • Manage the holiday allocation process ensuring all holiday is managed in line with call demands and within business guidelines.
  • Any other ad hoc tasks in relation to the Customer Engagement Centre office environment / Service Delivery Team


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