IT Application Support Analyst

Are you a tech whiz with a passion for problem-solving? Do you love the challenge of keeping IT systems running smoothly while delivering top-notch customer service?  

You will report to the IT Applications Team Lead, and you’ll play an important part in ensuring we continue to deliver outstanding customer service - because at Parkdean Resorts, we’re all about making things work seamlessly. 

So, why Parkdean Resorts? 

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: 
 

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training! 
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.   
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. 
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.   
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you. 

 
We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.    

What you will be doing... 

• Coordinate and assist with all EPOS data changes on all Retail Systems platforms - including menus, promotions, activity timetables and retail products. 
• Establish good relationships with key stakeholders, especially Food & Beverage Operations and Marketing Teams, to ensure that the Retail Systems team supports the delivery of key business initiatives within required timescales. 
• Liaise with internal and external stakeholders to arrange installation or movement of Retail Systems equipment. 
• Some travel may be required to visit locations to perform system health checks or to assist with new development implementations. 
• Create and maintain Knowledge Base articles. 
• Provision of accurate and timely incident resolution and service request management within agreed SLAs. 
   

Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.   
 

Are we the right fit for you? 

At Parkdean Resorts we don’t leave unforgettable moments to chance.  

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.  

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at Stephanie.wood@parkdean-resorts.com