Project Support Assistant

IT Support Officer

To provide a proactive and dynamic full end to end support service for the entire IT department. Responsible for operating and maintaining the IT budget and providing a reliable and consistent view of departmental status at all times.

Responsible for first line support for all IT budget processing queries, implementation of IT financial processes including overseeing both Capex & Opex budgets. Support the technology demand (ITIA) process to collaborating with Product Owners, and other business/IT stakeholders, on new change requests.

Job Description:

• Work with the Finance team to contribute to month end, year end and quarterly budgeting processes
• Monitor ad-hoc budget requests from IT and present to the IT Director for review, recording all unbudgeted spend
• Maintain and accurate record of IT resources, alongside payroll capitalisation including IT Contractors
• Provide a first point of contact for the Product Owners to support on new change requests using the ITIA ways of working model
• Proactively resolve day-to-day issues or queries with Supplier invoicing, budgets, ITIA and Supplier and Licencing Management 
• Manage the IT Tray, liaise with Finance, Stakeholders, Suppliers and Contractors to resolve queries and ensure efficient invoice processing
• Display a good working knowledge of the Proactis System to Support Stakeholders/PMs managing all aspects of Purchase Ordering
• Assist with the on-boarding of new Suppliers
• Effectively manage all Supplier and Licencing within IT, review in advance working closely with Procurement and Stakeholders
• Manage and Log Contractor Time records ensuring accuracy and timely completion
• On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given
• Ensuring quality, compliance, and Health & Safety standards
• It is your responsibility to report any weakness or breach that you identify within the Company’s information systems or services (even if only suspected)
• You have a duty to take care of your own health and safety and that of your colleagues, guests and visitors
• Safeguarding is everyone’s responsibility, and you also have a duty to report all concerns and co-operate with management to enable it to comply with its health and safety and safeguarding accountabilities.

Person Specification:

• A good communicator, naturally curious with a keen eye for detail and strong documentation skills
• Active listening and verbal communication skills for effective interaction with all colleagues and stakeholders
• Clear, logical thinker, good at articulating complex problems in wider business terms.  Evidence driven approach to solving issues
• Excellent planning and organisational skills, with the ability to prioritise workload to tight deadlines in a fast-paced environment
• Experienced in prioritising activities to support operational requirements
• Resourceful, with the ability to retrieve and organise information from a variety of sources
• Experienced in managing Budget, Resources and Staff
• Self-motivated, pro-active with a can-do attitude determined to succeed in own and team goals.  Self-confident to be able to report at all levels of business
• Demonstrable enthusiasm and passion for delivering service