Are you a people-person with a knack for helping others and a passion for creating unforgettable experiences?
If so, a career in Customer Sales Support at Parkdean Resorts might be the perfect fit for you. This career path combines the best of both customer service and sales, putting you at the heart of our mission to help our guests and owners.
If you’ve got buckets full of passion, you’ll fit right in! But what do our customer support jobs entail? Find out here!
What is customer and sales support?
Customer Sales is a key part of what we do here at Parkdean. In these roles in our Contact Centre, you’re the welcoming voice and helping hand that make holiday dreams a reality.
Excellent customer service is something we take great pride in here, and if you'd like to learn more about it, we've written all about what good customer service means to us at Parkdean.
With 93% of customers likely to make a repeat purchase or visit to a company that offers excellent customer support, you can see why these jobs are crucial to our success at Parkdean.
What does our team do in customer sales?
When you join our customer sales team in our Contact Centre, you become a key player in our team, serving as the welcoming voice and helping hand that brings holiday dreams to life.
You can hone your sales and customer service skills as you work with customers to understand their needs and make recommendations.
Let’s explore what our Customer Service Advisor roles entail:
- Providing exceptional customer service (naturally!) in responding to communications from guests or internal teams
- Working closely with other departments to deliver top-tier service
- Looking after data so we can see any trends and new opportunities
- Mastering different communication channels and subject topics
- Keeping an eye on meeting business targets while working under pressure
What skills do you need?
- Customer service skills
- Written and verbal communication
- Keen problem-solving skills
- Resourcefulness and forward thinking
- Attention to detail
Why you’ll love working here
At Parkdean Resorts, we don’t leave unforgettable moments to chance. We pitch in, have fun, and we grow every single day. We’re proud of our one-of-a-kind team culture, our beautiful locations, as well as:
- The chance to develop your skills and boost your career, especially with access to our apprenticeships!
- Our Employee Assistance Programme, which offers a 24\7 support helpline
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us!
And much more!
We’ve written some handy guides on our employee benefits and internal mobility at Parkdean, so we definitely recommend reading up on these if you’re serious about joining our Contact Centre.
No experience? No worries!
At Parkdean, we provide comprehensive training to get you up to speed on everything you need to know for our Contact Centre roles. As long as you’ve got buckets full of passion, we’d love to hear from you!
Roles in our Contact Centre are perfect for super communicators and top problem solvers. So, if you're ready to jump into a fast-paced and fun team environment, you'll be well-supported in your mission to deliver great experiences to every single person you interact with.
Join the team today
Well, there you have it! The ins and outs of what our customer service pros get up to in our Contact Centre.
If this sounds like the perfect opportunity for you, browse our roles today or sign up for job alerts if we haven’t quite got what you’re looking for just yet.
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