Are you a detail-focused professional with a knack for building relationships and managing debt? Parkdean Resorts is seeking a Credit Control Officer to support our holiday parks by ensuring our debt process runs smoothly. You’ll issue overdue letters, generate weekly debt reports, and work closely with park teams to resolve issues and escalate concerns.
In this role, you'll help meet team targets, deliver top-notch service, and produce accurate reports. If you're ready to contribute to a fast-paced, customer-focused team, we’d love to hear from you!
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Issue overdue debt letters in accordance with company policy
- Issue Weekly Debt Reports to your designated regions highlighting key issues and areas for escalation
- Build effective relationships between Credit Control and the park staff to ensure the debt process is followed and the debt is being actively chased
- Carry out weekly debt calls with the Admin Managers or Owner Experience Managers, documenting all correspondence and detail the action points agreed
- Meet personal KPI’s, targets and support the Credit Control Team to meet team monthly targets and KPI’s
- Investigate and answer queries relating to holiday homeowner debt
- Work within a team on projects in a timely manner
- Cash match unallocated payments
- Review and resolve invoices placed in dispute
- Work closely with the outsource debt company to assist with queries and reporting
- On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.
Some of the skills and experience we are looking for:
- Experience working in a credit control role with responsibility for debt collection
- Highly numerate and analytical with excellent attention to detail
- Experience of high volume transactional process management
- Excellent Excel and presentation skills
- Excellent interpersonal and communication skills
- Commitment to high quality and excellent customer service
- Experience in process improvements – timeliness, accuracy and efficiency
- Strong planning, time management and organisational skills
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
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