You’ll be at the heart of the guest journey, making sure every interaction matters and leaves a lasting positive impression. Whether you’re welcoming guests at reception, supporting bookings, handling enquiries, or resolving issues with care and confidence, your role is all about delivering exceptional service.
No two days are the same. You might be helping a family plan their perfect day, supporting a guest with a special request, or turning a challenge into a positive experience. You’ll work closely with teams across the park to ensure everything runs smoothly and guests feel supported at every stage of their holiday.
Our Guest Experience roles span reception, customer service, reservations, and guest relations. Wherever you join us, you’ll be part of a team that values empathy, communication, and attention to detail.
You’ll be supported by leaders who encourage initiative and empower you to make decisions that enhance the guest experience. We believe in creating a culture where kindness, accountability, and teamwork are celebrated every day.
Is a Guest Experience role right for you?
If you’re people-focused, solutions-driven, and love making a difference through great service, a Guest Experience role could be a perfect match.
We’re looking for someone who:
- Has a genuine passion for helping people and delivering great service.
- Communicates clearly and confidently with guests and colleagues.
- Stays calm under pressure and handles challenges with empathy.
- Takes pride in creating smooth, positive experiences from start to finish.
- Works well as part of a supportive, fast-paced team.
- Leads with empathy and sets the standard for outstanding service.
- Coaches and supports teams to deliver consistently brilliant experiences.
- Handles complex situations with confidence and professionalism.
- Builds a culture where guest satisfaction is everyone’s priority.
For leadership roles:
The benefits of working at Parkdean Resorts
When you join our Guest Experience teams, you’re joining a business that puts people first, both guests and colleagues.
Your career, your way
We’ll support your growth with training, development opportunities, and clear pathways to progress across our parks and wider business.
Make a real impact
Every day, you’ll have the chance to turn ordinary moments into extraordinary ones. Your work directly shapes how guests remember their holidays.
Pockets full of perks
Enjoy up to 50% off holidays with us, 30% off food, drinks, and activities, plus the ability to give five friends and family members 25% off their bookings each year.
Salary
Hourly Rate: £12.71
Location
Challaborough Bay, Kingsbridge
Contract Type
Seasonal
Department
Holiday Sales
Location
Challaborough Bay
Description
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Par
Reference
19242
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
Sundrum Castle, Castle Drive, Coylton, Ayrshire
Contract Type
Seasonal
Department
Holiday Sales
Location
Sundrum Castle
Description
Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests fro
Reference
20367
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
Sandford, Wareham
Contract Type
Seasonal
Department
Holiday Sales
Location
Sandford
Description
Join our Touring team as a cleaner for a career with a little more shine! No experience? No worries! If you’ve got buckets of passion, positivity and Parkdean team spirit, we’ll give you a buddy and
Reference
18735
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
Eyemouth, Fort Road
Contract Type
Seasonal
Department
Holiday Sales
Location
Eyemouth
Description
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Par
Reference
20361
Expiry Date
01/01/0001
Read more
Salary
Salary: £27269.00
Location
Cayton Bay, Mill Lane, Scarborough
Contract Type
Established
Department
Holiday Sales
Location
Cayton Bay
Description
Your career, your way. Join our fantastic reception team as Assistant Owner & Guest Experience Manager. Are you an empathetic people person looking for a career with a little more fun? Join our rec
Reference
20347
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
Vauxhall, Acle New Road, Great Yarmouth
Contract Type
Seasonal
Department
Holiday Sales
Location
Vauxhall
Description
Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests fro
Reference
20208
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
Lizard Point, Ruan Minor, Helston
Contract Type
Seasonal
Department
Holiday Sales
Location
Lizard Point
Description
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Par
Reference
19991
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
Valley Farm, Valley Road, Clacton-on-Sea
Contract Type
Seasonal
Department
Holiday Sales
Location
Valley Farm
Description
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Par
Reference
19415
Expiry Date
01/01/0001
Read more
Salary
Hourly Rate: £12.71
Location
White Cross Bay, Ambleside Road, Windermere
Contract Type
Seasonal
Department
Holiday Sales
Location
White Cross Bay
Description
Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests fro
Reference
20129
Expiry Date
01/01/0001
Read more