6 Month FTC
Are you a detail-focused professional with a knack for building relationships and managing debt? Parkdean Resorts is seeking a Credit Control Officer to support our holiday parks by ensuring our debt process runs smoothly. You’ll issue overdue letters, generate weekly debt reports, and work closely with park teams to resolve issues and escalate concerns.
In this role, you'll help meet team targets, deliver top-notch service, and produce accurate reports. If you're ready to contribute to a fast-paced, customer-focused team, we’d love to hear from you!
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
- Extensive training and development opportunities.
- Hybrid working.
- Up to 50% off holidays with us.
- 25% off holidays for friends & family.
- 30% off park activities, food & drink.
We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.
What you will be doing...
- Issue overdue debt letters in accordance with company policy
- Issue Weekly Debt Reports to your designated regions highlighting key issues and areas for escalation
- Build effective relationships between Credit Control and the park staff to ensure the debt process is followed and the debt is being actively chased
- Carry out weekly debt calls with the Admin Managers or Owner Experience Managers, documenting all correspondence and detail the action points agreed
- Meet personal KPI’s, targets and support the Credit Control Team to meet team monthly targets and KPI’s
- Investigate and answer queries relating to holiday homeowner debt
- Work within a team on projects in a timely manner
- Cash match unallocated payments
- Review and resolve invoices placed in dispute
- Work closely with the outsource debt company to assist with queries and reporting
- On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.
Some of the skills and experience we are looking for:
- Possess a strong working knowledge of credit control methods and techniques
- Excellent interpersonal and communication skills
- Demonstrates strong attention to detail
- Have experience in working in a high-volume environment
- Experience of working to strict financial controls and deadlines
- Can demonstrate initiative and a drive to improve processes and procedures
- Ideally AAT qualified or studying towards their qualification
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
We’re an ACCA accredited employer and are committed to ensuring ACCA students, affiliates and members have the right skills, ethics, and competences to add value and drive the business forward.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at stephanie.wood@parkdean-resorts.com
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