Are you a confident communicator with a passion for customer experience and a drive to achieve results? Join us at Parkdean Resorts as an Ownership Enquiry Advisor, where you’ll play a key role in supporting future holiday home owners at the very start of their journey.
In this exciting, fast‑paced role, you’ll maximise enquiry-to-appointment conversion by building strong relationships with potential owners through a range of communication channels.
What you will be doing...
- Guiding prospective customers through the early stages of their ownership journey as part of a high‑performing team.
- Responding confidently and professionally to ownership queries across voice, live chat, and digital channels.
- Converting enquiries into high-quality sales appointments by identifying customer needs and offering tailored guidance.
- Owning your personal performance - achieving targets, meeting KPIs, and managing your pipeline effectively.
- Using strong fact‑finding and selling skills to match customers to their perfect Parkdean Resorts holiday park.
- Sharing new promotions with customers to create urgency and generate interest.
- Continuously developing your product knowledge to offer expert advice.
- Nurturing new and existing leads through planned outbound activity.
- Collaborating closely with our park sales teams to ensure a seamless customer handover.
- Sharing ideas, best practice, and innovations that support ongoing team growth and success.
- Attending park visits and events throughout the year to strengthen your knowledge and promote Parkdean Resorts.
About you...
- A proactive, results‑driven individual with a passion for exceptional customer service.
- Strong communication skills (verbal and written) with excellent grammar.
- Ability to build rapport quickly and follow a structured sales process to maximise conversion.
- Proven resilience and adaptability across a variety of customer interactions.
- Confident multitasker, able to manage phone, live chat and digital conversations simultaneously.
- A positive, target‑focused approach - motivated to earn commission and achieve success.
- Previous contact centre experience (outbound desirable).
- Experience engaging customers through social media platforms (desirable).
- A track record of achieving sales targets and delivering outstanding results.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at Holly.Baldwin@parkdean-resorts.com.
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