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A Day In The Life Of A Complex Manager

Posting date: 22/12/2022

My day begins as Complex Manager with the all-important checks that ensure we stay compliant. I then move onto team hours and the rota for the week, making sure everything is correct for the team’s weekly wages. By 9am I am making sure I’m front of house with my team checking in on them all, including the chefs. I usually have a team huddle in the morning where I like to check in, making sure we’re good for the day and we all know what we’re doing. Once check out breakfast is done, I get onto stock checks and back to the office for compliance checks and emails etc. Making sure everything is in place for the week especially for my day off is really important - I need to know the team are all set and good to go. My number 2 usually steps in here which is great.

No 2 days are the same as complex manager here at Sandy Bay Holiday Park. I’ve been here for over a year now and we’ve had a massive development focus for the people of Sandy Bay, helping them to create a career with Parkdean Resorts and have long-term vision. My day to day is heavily focussed on my team and investing in them. I’ve been in the hospitality industry for 16 years now so I can understand how difficult it can be at times and how important it is to develop for the long-term plan. I like to make sure I’m a team player with my team and on their side, I’m sure they know that. I have trust in my team, and they trust me.

My biggest accomplishment here at Parkdean is my team - I’ve developed a strong team here from seasonal to established and make sure apprenticeships are offered to permanent team members. I aim to have my team come on board with the idea that this can become a career and it’s not just a job. Developing my approachability with my teams so they understand they can always come to be helps keep motivation levels high especially during peak times. They know I’m always there for them that’s the main thing.

Parkdean Resorts is a place you can develop and grow. For example, I’m on the ‘Better Than Me’ course for the next year and not too long ago I was in Fallbourough with the GM’S as a top performer. My General Manager personally always takes the time to speak with me and make sure I’m on track. So that support and development is always there.

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Parkdean Resorts our consultant managing the role
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